International customers: Please be aware that you are responsible for customs and/or VAT fees. Your local postal service will not release your package until these associated fees are paid. Our purchase prices and shipping costs do not include import duties, taxes, and charges. Please check with your local custom’s office to determine what these associated costs may be prior to placing your order. If your package is returned to us, we ask that you file a complaint with your local postal office and we will require you to pay shipping costs again. Please understand the money the films and commerce site generates goes back into our non-profit that is designed to champion animal rights and sustainability.
If you’re not happy with a purchase, please let me know ASAP and I will make it right. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Most of our goods are fulfilled by Art of Where and are subject to their refund and return policy. Per their policy:
Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be variations between or even within an order.
Items purchased from the Artist Stores are in most cases not returnable. This is due to the fact that the Artist has been paid a commission on the purchased item.
Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
In an effort to reduce the impact of returned products, ArtofWhere reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.
All returns are handled on a case by case basis. In most cases, Art of Where does not cover the shipping cost of a returned item. Returns must be received within 30 days.
Contact Maggie at CANCEREVOLUTIONdoc @ gmail.com for questions related to refunds and returns.